FAQs
Moving FAQs at Appleby Moving & Storage Ltd.
If you are planning a household move, whether local or long distance, Appleby Moving & Storage Ltd. can provide you with moving tips to get you started off right. Here are some of the most frequent questions we receive from clients in Burlington and beyond.o!
Why I choose Appleby Moving & Storage?
With decades of experience, we provide a level of care and professionalism that only a family-owned, community-focused company can offer. We aren’t just moving boxes; we’re moving your life, and we treat your belongings as if they were our own
How Long Before My Move Should I Start Preparing?
Short Answer: Ideally, you should start planning 8 weeks before your moving date. While we can often accommodate last-minute moves, starting early ensures you get your preferred moving date and gives you plenty of time to declutter, which can actually save you money.
Can I Pack Some Items Myself?
Short Answer: Absolutely! We are happy to handle as much or as little of the packing as you’d like. Many of our customers choose to pack their own “non-breakables” (like clothes, books, and linens) while hiring our professionals to handle the “breakables” (like dishes, mirrors, and electronics).
What Method of Payment Is Required?
A deposit is typically taken upon pick-up of the estimated cost. Final payment details should be confirmed during your estimate.
Are There Items I Can’t Have Moved on the Van?
es. For safety, many hazardous items are prohibited, including:
Flammables/Explosives: Aerosol cans, ammunition, propane tanks, gasoline, matches, and fireworks.
Corrosives/Poisons: Bleach, ammonia, pesticides, and weed killer.
Others: Household batteries, fire extinguishers, and cleaning solvents.
Do dresser drawers need to be empty?
Yes. Drawers should be emptied to protect the furniture’s integrity and make the piece safe for the movers to carry.
Will you disconnect my stereo?
Generally, no. Movers are not technicians. You should have all electronics disconnected and cords organized before the movers arrive.
Still have a question?
Can’t find the answer to your question? Send us an email or call us and
we’ll get back to you with answers !
Storage FAQs
When moving your household goods into our warehouse for storing, please consider the following:
Do not bring food into the warehouse.
Gas from lawn equipment must be removed.
A deposit is taken upon pick up of the estimated cost of storage move.
Think of items you may require during your term in storage ie summer/winter tires, cable boxes, offseason clothing, tax/personal documents.
Moving Insurance
Because of the many precautions we take to safeguard household goods in our care, only a small number of our customers have a need to file a claim. We are nonetheless human and, upon occasion, mistakes do happen. We want to make sure you are fully protected during your move, so when moving with Highland, you can choose to purchase a valuation option of moving insurance that protects your shipment.
Tour your home prior to moving and calculate how much your household goods are worth. Then decide what coverage suits you best. You have two options of moving insurance:
OPTION #1: RELEASED LIABILITY
At no extra charge, moving companies provide basic compensation for damage and/or loss. With this option, the carrier’s maximum liability is $0.60 per pound per article when moving long distance and $0.30 per pound when moving locally.
Example A:
If a chair with a replacement value of $350.00 and a weight of 20lbs. is damaged or lost, the maximum settlement will be: 20lbs. x $0.60 = $12.00 (long distance move) or 20lbs. x $0.30 = $6.00 (local move).
OPTION #2: REPLACEMENT VALUE PROTECTION
For an extra charge, you can increase the coverage on your shipment and ensure protection to the replacement value of your possessions. With this option, the carrier’s maximum liability is the lump-sum value declared on your shipment. The declared value is calculated and priced on the greater of:
the replacement cost of the shipment, or
the minimum value of $10.00 per pound of the shipment.
Example B:
If a chair with a replacement value of $350.00 is irreparably damaged or lost, you will be compensated at its replacement value of $350.00..
ITEMS OF EXTRAORDINARY VALUE:
This category refers to individual items with an individual replacement value (and matched sets with a combined value) in excess of $10,000.00. Items must be listed on the Bill of Lading and the value confirmed by written appraisal. The appraisal must be presented to the carrier on or before the day of packing.
Items such as documents, jewelry, specimens, stamps and coin collections are best taken with you or sent by a commercial courier to provide the security such items warrant, since the mover cannot assume liability for them.
Regardless of which option is selected, any and all claims must be filed in writing within 60 days of completing the move. The following items are not covered for either option of Released Liability or Replacement Value Protection:
- Floor lamps
- Loss, damage or delay to any of the goods described in the Bill of Lading caused by an Act of God, the Queen’s or public enemies, riots, strikes, a defect or inherent vice in the goods, the act or default of the consignor, owner or consignee, authority of law or quarantine.
- Damage to any articles that are not packed and unpacked by the carrier.
- Mechanical condition of audio/visual or electronic equipment unless servicing and preparation was performed by the carrier.
- Items of extraordinary value unless disclosed on the face of the Bill of Lading and by special agreement to do so.
- If one item in a set is damaged. Only that one item is covered by the valuation, not the entire set.
- Plants (live, dried or artificial).
- Damage to the goods at place or places of pick-up at which the consignor or his agent is not in attendance.
- Damage to the goods at place or places of delivery at which the consignee or his agent is not in attendance and cannot give receipt for goods delivered.
- IKEA furniture not disassembled.
When moving long distance, not everything can be packed on the moving truck. They include:
- Aerosol cans
- Ammonia
- Ammunition
- Car batteries
- Charcoal/lighter fluid
- Charged scuba tanks
- Chemistry sets
- Cleaning solvents
- Darkroom chemicals
- Fertilizer
- Fire extinguishers
- Fireworks
- Fuels/oils
- Household batteries
- Kerosene
- Liquid bleach
- Loaded guns
- Matches
- Nail polish/remover
- Paint thinners
- Paint/varnishes
- Pesticides
- Poisons
- Pool chemicals
- Propane tanks
- Rubbing alcohol
- Sterno fuel
- Weed killer