FAQ
Moving FAQs at Appleby Moving & Storage Ltd.
If you are planning a household move, whether local or long distance, Appleby Moving & Storage Ltd. can provide you with moving tips to get you started off right. Here are some of the most frequent questions we receive from clients in Burlington and beyond.
How Much Will the Move Cost?
The cost of your long distance move (in excess of 150 miles) is based on the weight of the items that are to be moved and the distance they will be traveling.
What Method of Payment Is Required?
We have many payment options: cash, certified cheque, MasterCard, Visa, American Express, bank draft/money order. Credit card payments must be made in advance of delivery.
How Long Before My Move Should I Start Preparing?
It can take up to approximately six weeks. Check out our moving checklist section to learn more.
Can I Pack Some Items Myself?
Yes. It is recommended that you pack only unbreakable items, such as linens and books. Remember, all owner packed items travel at owner’s risk.
Are There Items I Can’t Have Moved on the Van?
Yes. As a matter of public safety, governments at all levels have passed legislation restricting the transportation of dangerous goods.
Call or Follow Us on Social Media
To get in touch with us, simply give us a call. You can also get an estimate, or follow our Facebook live feed for updates about our packing supplies, moving team and services in Burlington.
Are There Items I Can’t Have Moved on the Van?
Yes. As a matter of public safety, governments at all levels have passed legislation restricting the transportation of dangerous goods.
Wardrobe Boxes
Wardrobe boxes are available on moving day only.
How long before my move should I start preparing?
Approximately 6 weeks. View our six-week countdown Moving Checklist, and our Moving Tips section for additional information.
Do dresser drawers need to be empty?
No, your dressers can stay full of clothes, but be sure to remove any breakables.
Will you disconnect my stereo?
Arrangements can be made through your Relocation Coordinator to have your stereo disconnected.
Will you disconnect my computer and TV?
No we do not disconnect or reconnect audio/video equipment.
How will you protect my carpet and hardwood floors?
The crew will place floor runners on all floors to protect against dirt, and damage.
Can I pack some items myself?
Yes. It is recommended that you pack only unbreakable items, such as linens and books. Remember, all owner packed items travel at owner’s risk. Our professional packing service is the best way to safeguard against breakage.
Does the pack crew remove curtain rods and paintings from the walls?
Crews do not remove any item that is secured to your walls including paintings. It is your responsibility to remove any “fixed” items from walls. Your paintings should already be packed in picture cartons before the crew arrives.
Are there items I can’t have moved on the van?
Yes. As a matter of public safety, governments at all levels have passed legislation restricting the transportation of dangerous goods. Some commodities may be included in your shipment under controlled conditions while law prohibits transport of others. In either case, you must disclose to the van operator every item you intend to include with your shipment that poses a hazard. A few prohibited items include: gasoline, propane tanks, oxygen, fire extinguishers, ammunition and fireworks.
Can I leave my keys in the filing cabinet lock?
No, they will get lost and we cannot be held liable. See Non-Allowable Goods Checklist.
Do my appliances require special servicing?
Most machines and mechanical equipment do need to be prepared by a licensed professional before being moved. Your moving consultant can make these arrangements for you. It is important to remember that articles not serviced travel at owner risk for internal damage.
What happens to the goods in my freezer and fridge?
Appleby Moving & Storage Ltd. accepts no liability for frozen food or perishables.
Will you take my plants?
If you are moving within Canada, we will take your plants, but because some plants are susceptible to shock when moving, Appleby Moving & Storage Ltd. accepts no liability. If you are moving to or from the U.S. we cannot take plants.
Will you take my propane tank?
We cannot move propane tanks as they fall under the dangerous goods rule. For a complete list of prohibited items, see “Handling Dangerous Goods.”
Will you move my liquor?
If you are moving within Canada, we do not move carbonated beverages, but will move all other sealed beverages at owner’s risk. If you are moving to or from the U.S. you must meet age requirements. You can include up to 1.14 litres (40 ounces) of wine or liquor, or 24 x 445 ml (12 ounces) cans or bottles of beer or ale.
Can you take household cleaners?
Any cleaners that fall under the dangerous goods act cannot be transported. For a complete list of prohibited items, see “Handling Dangerous Goods.”
Do you move pianos?
Yes, our crews are trained piano movers.
Do you move automobiles?
We can arrange the move of automobiles for you either by van or rail.
Will you take firearms?
If you are moving within Canada, we can transport firearms, but not ammunition. For a complete list of prohibited items, see “Handling Dangerous Goods.” If you are moving to or from the U.S., you need to contact your local police department for information and paperwork required.
Do you put things back together at destination?
Anything the crew takes apart at origin will be reassembled at destination. The crew cannot put together an item they didn’t take apart. We cannot re-assemble cribs.
How much will the move cost?
The cost of your long distance move (in excess of 150 miles) is based on the weight of the items that are to be moved and the distance they will be traveling. The estimate outlines all of the services needed for your move and their costs. Local moves are based on an hourly rate and the time it will take to pack, load and deliver your shipment and the amount of labour required. Time starts when the crew leaves the office and stops when the crew arrives back to the office.
What is involved with an in-home estimate?
During an in-home estimate, a salesperson will visit your home and estimate the weight and size of all your belongings that you will be moving. They’ll also discuss move details such as dates, packing services etc., and address any questions you may have. At the end of the visit, your salesperson will draft a customized written estimate for your review.
Storage FAQs
When moving your household goods into our warehouse for storing, please consider the following:
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Do not bring food into the warehouse.
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Gas from lawn equipment must be removed.
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A deposit is taken upon pick up of the estimated cost of the storage move.
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Think of items you may require during your term in storage ie summer/winter tires, cable boxes, offseason clothing, tax/personal documents.
Moving Insurance
Because of the many precautions we take to safeguard household goods in our care, only a small number of our customers have a need to file a claim. We are nonetheless human and, upon occasion, mistakes do happen. We want to make sure you are fully protected during your move, so when moving with Highland, you can choose to purchase a valuation option of moving insurance that protects your shipment.
Tour your home prior to moving and calculate how much your household goods are worth. Then decide what coverage suits you best. You have two options of moving insurance:
OPTION #1: RELEASED LIABILITY
At no extra charge, moving companies provide basic compensation for damage and/or loss. With this option, the carrier’s maximum liability is $0.60 per pound per article when moving long distance and $0.30 per pound when moving locally.
Example A:
If a chair with a replacement value of $350.00 and a weight of 20lbs. is damaged or lost, the maximum settlement will be: 20lbs. x $0.60 = $12.00 (long distance move) or 20lbs. x $0.30 = $6.00 (local move).
OPTION #2: REPLACEMENT VALUE PROTECTION
For an extra charge, you can increase the coverage on your shipment and ensure protection to the replacement value of your possessions. With this option, the carrier’s maximum liability is the lump-sum value declared on your shipment. The declared value is calculated and priced on the greater of:
Example B:
If a chair with a replacement value of $350.00 is irreparably damaged or lost, you will be compensated at its replacement value of $350.00.
ITEMS OF EXTRAORDINARY VALUE:
This category refers to individual items with an individual replacement value (and matched sets with a combined value) in excess of $10,000.00. Items must be listed on the Bill of Lading and the value confirmed by written appraisal. The appraisal must be presented to the carrier on or before the day of packing.
Items such as documents, jewelry, specimens, stamps and coin collections are best taken with you or sent by a commercial courier to provide the security such items warrant, since the mover cannot assume liability for them.
Regardless of which option is selected, any and all claims must be filed in writing within 60 days of completing the move. The following items are not covered for either option of Released Liability or Replacement Value Protection:
When moving long distance, not everything can be packed on the moving truck. They include:
Call or Follow Us on Social Media
To get in touch with us, simply give us a call. You can also get an estimate, or follow our Facebook live feed for updates about our packing supplies, moving team and services in Burlington.